Frequently Asked Questions
We keep our answers as short and easy to understand as possible. If you are looking to answer a question for a Phd you might prefer a more technical website.
These pages are just to help you get quick answers, if you need more information please don't hesitate to ask.
Questions about the service
How do I order and what happens then?
How long will I have to wait before I get my images?
I'm in a hurry, can I get my images fast?
How should I post my photos?
Can I send you my photos in an album?
Will my photos and personal information be available to anyone to see?
Can I get photos taken by a professional photographer scanned?
My slides/photos are damaged or in bad condition, can you still scan them?
I am a professional photographer/serious amateur and would like some scanning done, can you help?
Questions about resolutions and file types
What is resolution and what is best for my pictures?
What is the best scanning resolution for displaying on my T.V.?
What is the best scanning resolution for computer display?
What are the differences between the various file types e.g. jpg (aka jpeg) and tiff?
Questions about scanning
Is there any reason not to buy a scanner and scan the photos myself?
Do you use Digital ICE, Digital ROC, Digital GEM, etc when you scan?
Questions about file backup
How should I backup my scanned photos?
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